Web-Based Management (Control Panel)

The control panel functions are almost identical to the settings that can be directly set in the endpoint. Learn more about the features and recommended settings in Setting upTrueConf Group and How to Use TrueConf Group sections.

This control method offers several advantages:

  • Configuring and using the endpoint remotely outside the meeting room

  • Advanced conference management features

  • Downloading conference recordings

  • Detailed endpoint operation guidelines

  • More convenient control using the keyboard and mouse in comparison with the remote control

To access the control panel, enter the IP address displayed at the top of the screen into the browser's address bar when working with the endpoint menu.


To control the endpoint using the web interface, you should first configure HTTP access.

Device Control Panel

You can use a special panel with several buttons at the bottom of each page in the web interface in order to control audio devices of the endpoint and send messages to its screen:

  • /group/media/control_panel/mic_off/en.png: Disabling and enabling the microphone
  • /group/media/control_panel/sound_off/en.png: Disabling and enabling the speakers
  • /group/media/control_panel/sound_reduce/en.png and /group/media/control_panel/sound_increase/en.png: Lowering and increasing the speaker volume respectively
  • /group/media/control_panel/send_message/en.png: Sending a message to the endpoint. Click the button and enter a message up to 257 characters long and click Send. The text will be displayed on the endpoint screen and will remain there until someone presses OK on the remote control. If meanwhile you run a conference using the endpoint, then none of its participants will see this message. This feature can be useful if someone uses the endpoint in the meeting room, and you need to send an important message to that user.


You can manage audio devices of the endpoint in Settings → Audio section as well.


In this section you can check the current settings of the endpoint and whether it is ready to work:

  • Network connection and used equipment status in Hardware diagnostics unit

  • IP, MAC, and SIP/H.323 addresses in System status unit

  • Endpoint software data in Software components unit

  • Information about the license and available features in License options unit

Making Calls and Address Book

Go to Call request to call users and also let them join an ongoing group conference.

To make a quick call, use the tabs with all types of saved addresses: call history, address book, and LDAP in Contacts unit.

Use Address book tab to edit the contact list as in the control panel.

Conference Manager

To access the settings of the camera connected to the endpoint and active video session parameters, go to Conference control tab.


Depending on network parameters connecting your device with the endpoint, the camera and ongoing conference image may be updated with some delay.

If the [PTZ camera image is freezing](# ptz-control) in the control panel, or changing video layouts takes longer than it should, this does not mean that the system is malfunctioning. Most likely, the screens of conference devices show no abnormalities.

Camera Settings

In Primary source unit, you can view the image from the camera connected to TrueConf Group (selfview).

In this unit you can also set up presets for the PTZ camera:

  1. Click the camera control button /group/media/control_panel/ptz_control/en.png.

  2. In the control panel that opens, you can adjust the camera position and image scaling using the corresponding buttons:


3. To switch to the preset saving mode, click Memorize.

4. In Positions list click any number to save the chosen camera settings under this number.

Screen Sharing

To preview and play your content, use the buttons Preview and Share in Presentation Source unit.

To scale and move around the image, click /group/media/control_panel/ptz_control/en.png above the preview window. In the control panel that opens, you can scale and move the image using the corresponding buttons.

Switching Layouts

In the group conference mode, you can manage users' video layouts. To that end, click Preview in Participants unit.

In Conference layout unit that appears, you will see a preview of a current video layout. To choose a new layout, click Change layout and choose the required layout in the list.


Learn more about layout types in "Usage" section.

List of Participants

You can view the list of users connected to the endpoint in Participants unit. The following information will be available:

  • Username

  • Call direction (incoming/outgoing)

  • Address

  • Button box to control users

To view detailed information about how to connect with a user, click /group/media/control_panel/participant_info/en.png. Connection information will appear at the bottom of the page with detailed data on the connection protocols used as well as on incoming and outgoing video and audio streams. To hide this information, click /group/media/control_panel/participant_info/en.png again.

PTZ Camera Control

To control a PTZ camera connected to the endpoint:

  1. To switch to previously saved presets, click the corresponding number in Positions in Primary source unit.

  2. Otherwise, take the following steps to set a new position:

    • Click /group/media/control_panel/ptz_control/en.png in Primary source unit

    • In the camera control window that opens, you can pan, zoom in, and zoom out of the image using the corresponding buttons

To control PTZ cameras of TrueConf Group users:

  1. Go to the List of Participants

  2. Choose the required user there and click the video preview button /group/media/control_panel/participant_video/en.png

  3. Click /group/media/control_panel/ptz_control/en.png in the unit that shows the video window of the chosen user.

  4. In the camera control window that opens, you can adjust the camera position and scale the image using the corresponding buttons

Video Recordings

Video recordings tab stores conference recordings and brief information about each file: creation date, duration, and size.

To watch the recording, click on a row in the table. To hide the video window, click on that recording in the list again.

You can view the conference recording in the dedicated window while continuing to use the control panel. To that end, click /group/media/control_panel/video_additional/en.png and choose Picture in picture while watching the recording.

To download or delete a recording, use /group/media/control_panel/download_record/en.png and /group/media/control_panel/delete_record/en.png buttons respectively.


Learn more about how to set up conference recording in Setting up TrueConf Group.


To access the endpoint parameters, go to Settings tab at the top. The content of almost all sections is similar to the sections of the interface that is directly accessed from the control panel and described in Setting up TrueConf Group.

Here are several sections that are specific to the web interface or offer advanced features.

Power Control

In Power supply section, you can set up sleep mode similar to remote setting.

Moreover, Power control offers additional options:

  • Putting the endpoint into sleep mode

  • Complete shutdown

  • Restarting the endpoint OS

  • Restarting video conferencing software without rebooting the OS

Software Administration and Updates

In Maintenance section you can:

To update the installed software, you need to obtain the update file by contacting the TrueConf Group. Then choose this file in Upgrade software:. You will see a warning about restarting the video conferencing system, and in a few seconds you will be able to work with the new software version.

To renew your current license:

  1. In Licensing unit, click Download in Export hardware info:.

  2. Contact the endpoint vendor and provide the saved configuration file. In response, you will receive your license file.

  3. Choose it in Upload license:.

In Maintenance unit you also can:

  • Export/import TrueConf Group configuration and its address book, e.g., to transfer data between several endpoints)

  • Upload the call history in JSON format (this can be useful when analyzing data using third-party utilities)

Performance Diagnostics

To check the status of endpoint subsystems and view operation log files, go to Diagnostics section.

In Network log unit you can record network traffic passing through the endpoint and analyze it using Wireshark.