# Managing the Endpoint from the Web Interface (Control Panel)

Features found in the control panel correspond with the settings that can be directly set from the endpoint. Learn more about the features and recommended settings in the Setting Up and How to control TrueConf Group sections.

Web-based management brings several advantages:

  • Configure and use the endpoint remotely outside the meeting room

  • Enjoy advanced conference management features

  • Download conference recordings

  • View detailed technical information

  • Manage the endpoint from the convenience of the keyboard and mouse (as compared to remote control management).

To access the control panel, enter the IP address displayed at the top of the screen into the browser's address bar.

To control the endpoint using the control panel, you should first configure HTTP access.

# Configuring HTTPS connection

To enable access to the control panel via HTTPS, go to the Settings → HTTP → HTTPS settings section:

  1. Download a certificate file with an .crt extension. If your certificate format is different, you can convert it.

  2. Download a private key file in .key format.

  3. Specify the password if it was set when generating the key.

  4. При необходимости задать HTTPS-порт, отличный от стандартного 443, укажите его и нажмите ниже кнопку Apply.

  5. Click the /group/media/control_panel/https_off_btn/en.png button to the right of the Use HTTPS: line to apply the settings.

There are three ways to generate a certificate file:

  • Create a self-signed certificate.

  • Generate a free Let's Encrypt certificate.

  • Buy a commercial certificate.

You can add certificate and key files only in the control panel, but you can also enable or disable HTTPS access in the endpoint’s settings menu. To do this, go to Configuration → Network → HTTP and change the required option.

# Quick Access Toolbar

For quick access to audio devices and displaying chat messages, you can use a special panel with the following buttons:

  • /group/media/control_panel/camera_off/en.png: Disable/enable camera
  • /group/media/control_panel/mic_off/en.png: Mute/unmute microphone
  • /group/media/control_panel/sound_off/en.png: Disable/enable speakers
  • /group/media/control_panel/sound_reduce/en.png and /group/media/control_panel/sound_increase/en.png: Decrease/increase speaker volume
  • /group/media/control_panel/web_remote_button/en.png: Open on-screen controller
  • /group/media/control_panel/send_message/en.png: Send a message to the endpoint. Click the button and enter a message (up to 257 characters) and click Send. The text will be displayed on the endpoint screen and will remain there until someone presses OK on the remote control. If when the message is sent the endpoint participates in a meeting, other participants will not see this message. This feature can be useful if someone uses the endpoint in the meeting room, and you need to send an important message to this user only.

You can manage audio devices connected to the endpoint in the Settings → Audio section as well.

# On-screen controller

You can find a remote control emulation in the control panel, which can be useful (e.g. when entering the control panel from the mobile device).

To open the on-screen controller, press the button /group/media/control_panel/web_remote_button/en.png in the quick access toolbar. Here you have access to all management features as if you are using a real remote control, as described in the How to control TrueConf Group section.


# Information

In this section you can check the current settings of the endpoint and test if it is ready for work:

  • Network connection and connected devices status in the Hardware diagnostics section

  • IP, MAC, and SIP/H.323 addresses in the System status section

  • Software data in the Software components section

  • Information about the license and available features in the License options section.

# Making and Managing Video Calls

To access the settings of the camera connected to the endpoint and view active video session parameters, go to the Conference control tab.

Depending on the parameters of the network that is used to connect the endpoint to your device, the video from your camera, as well as conference feed may be delayed.

If the PTZ camera image is freezing or if changing video layout takes longer than it should, it does not mean that the system is malfunctioning. Most likely, other meeting participants do not experience any issues.

# Camera Settings

There are two blocks for displaying feeds at the top of the page:


In each block, you can choose the following options in the drop-down list:

  • In the Primary source unit, you can view the image from the camera connected to TrueConf Group (self-view).

  • Presentation source: Preview content to be shared

  • Conference layout: Choose the current layout and control mixing settings for group conferences (available only when MCU module is enabled)

  • Main display: Display the layout on the screen connected to the endpoint and control the video feed from the endpoint camera

  • Video from <participant name>: Display the selected user’s video feed and control their PTZ camera.

You can also control the PTZ camera connected to the endpoint and configure its presets in this section:

  1. Choose Primary source in one of the drop-down lists.

  2. Click the camera control button /group/media/control_panel/ptz_control/en.png.

  3. In the control panel that opens, you can adjust the camera position and image scaling using the corresponding buttons:

  4. To switch to the preset saving mode, click Memorize.

  5. In Positions list click any number to save the chosen camera settings under this number.

# Calling users and Viewing Address Book

To call a user (or for this user to join ongoing group conference), use Dial out, History, Address book, and LDAP tabs in Contacts block:


Use the Address book tab to edit the contact list (all features available when using remote control).

# Content Sharing

To share a document or content captured through HDMI during a conference, you need to pre-upload it:

  1. Choose Presentation source in the list above.

2. Specify the content source in the Presentation source list:

  • To upload a file, choose Upload..., then click View file, and choose it in the list of uploaded files to be previewed

  • для показа контента со второй камеры выберите её из списка;

В случае если подключено несколько камер, указать, какую из них использовать для передачи видео, вы можете при настройке устройств захвата изображения. Тогда любую из оставшихся можно будет выбрать для показа контента.

  • To stream content from a source connected to the capture card, choose one of the HDMI inputs.

You can now start sharing content to other users by pressing Share.

To scale and move around the image, click /group/media/control_panel/content_control/en.png above the preview window. In the control panel that opens, you can scale and move the image using the corresponding buttons.

# Switching Layouts

In the group conference mode, you can manage users' video layouts. To do it choose Conference layout or Main display in one of the feed displaying blocks in the drop-down list.

In the preview unit that appears, you will see a preview of the current video layout. To choose a new layout, click Change layout and choose one of the layouts in the list.

Learn more about layout types in the "Endpoint Operation" section.

# Mixing settings

When using the MCU module, you can adjust the mixing settings of the video streams on the go during a video call. To do it, choose Conference layout in one of the feed displaying blocks. There are several available options in the MCU setup drop-down list:

  • Restrict receiving presentations

  • Control the volume indicators displayed in users’ video windows

  • Change mixing mode

# List of Participants

You can view the list of users connected to the endpoint in the Participants block on the Conference control tab. This list automatically appears during a video call. To end a call for all, use the Hangup all button. You can also disable the MCU module in this section (if it was activated earlier).


You will see the following information about each video call participant:

  • Username

  • Call direction (incoming/outgoing)

  • SIP or H.323 address

  • Buttons to control user.

To send a DTMF command to the participant, press the button /group/media/control_panel/dtmf_button/en.png and enter your command using the pop-up numeric keypad:


To view detailed information about how to connect to a user, click /group/media/control_panel/participant_info/en.png. Connection information will appear at the bottom of the page with detailed data on the connection protocols used, as well as incoming and outgoing video and audio streams. To hide this information, click /group/media/control_panel/participant_info/en.png again.

At any time during the conference, you can manually assign the priority video window to a specific user. To do it, press the button /group/media/control_panel/set_primary/en.png next to the user’s name.

To assign the larger video window to the endpoint, choose Primary source and press the button /group/media/control_panel/set_primary/en.png in one of the feed displaying blocks in the drop-down list.

To disconnect a specific user from the video call, press the button /group/media/control_panel/end_call/en.png.

# PTZ Camera Control

To control a PTZ camera connected to the endpoint:

  1. To switch to previously saved camera preset, choose Primary source and press the corresponding number in the Positions list in one of the feed displaying blocks in the drop-down list.

  2. Otherwise, take the following steps to set a new position:

    • Click /group/media/control_panel/ptz_control/en.png in the Primary source unit

    • In the camera control window you can pan, zoom in, and zoom out the image using the corresponding buttons.

To control PTZ cameras connected to TrueConf Group:

  1. In one of the feed displaying blocks choose the user you need from the drop-down list.

  2. Press the /group/media/control_panel/ptz_control/en.png button above the video window of that user.

  3. In the camera control window that opens, you can adjust the camera position and scale the image using the corresponding buttons.

# Recording and streaming

At the bottom of the Conference control page you can see the buttons to control recording and streaming:


Use these buttons to start or stop video recording or streaming via RTMP, SAP, and MPEG-TS protocols. In this case, you can only use those streaming options that were previously configured using the remote control or in the Settings → Recording and streaming menu of the control panel.

In this case, you can start recording or streaming not only during video meetings. You can also start streaming or recording video from the camera connected to the endpoint before the video meeting (for example, for preliminary testing of video and audio quality, recording any video message, etc.).

# Video Recordings

Video recordings tab stores conference recordings and brief information about each file: creation date, duration, and size.

To watch the recording, click on a row in the table. To hide the video window, click on that recording in the list again.

You can view the conference recording in the dedicated window while continuing to use the control panel. To that end, click /group/media/control_panel/video_additional/en.png and choose Picture in picture while watching the recording.

To download or delete a recording, use /group/media/control_panel/download_record/en.png and /group/media/control_panel/delete_record/en.png buttons respectively.

This list also offers bulk actions: you can check several boxes and download all of them at once or delete them using the corresponding buttons above the list.

Learn more about how to set up conference recording in the Setting Up section.

# Settings

To access the endpoint parameters, go to Settings tab at the top. The content of almost all sections is similar to the sections of the interface that is directly accessed from the control panel and described in Setting Up section.

Here are several sections that are specific to the web interface or offer advanced features.

# Date and Time Settings

In the Date and time section of the control panel, in addition to the settings you can configure using the remote control, you can use a convenient calendar widget. It can be displayed by pressing the /group/media/control_panel/calendar_button/en.png button:


Use the widget buttons to:

  • /group/media/control_panel/current_date_button/en.png: Choose current date
  • /group/media/control_panel/time_button/en.png: Go to the time settings
  • /group/media/control_panel/clear_date_button/en.png: Delete current date and time
  • /group/media/control_panel/close_calendar_button/en.png: Close the calendar widget

The widget also offers an interactive time zone map where, by hovering the mouse over each of the city circles, you can see its current time. To choose the desired time zone, simply left-click on the city:


Для сохранения настроек используйте кнопку Apply.

# Power Control

In the Power supply section, you can set up sleep mode (similar to remote control settings).

Power control also offers additional options:

  • Put the endpoint into sleep mode

  • Complete shutdown

  • Restart the endpoint

  • Restart video conferencing software without rebooting the OS.

# Software Administration and Upgrades

In the Maintenance section you can:

To upgrade your firmware, you need to obtain the update file by contacting TrueConf managers. Choose this file in the Upgrade software:. You will see a warning about restarting the video conferencing system, and in a few seconds you will be able to work with the new software version.

Before updating the software, make sure that TrueConf Group is connected to a reliable power source so that the device does not suddenly shut down during the update. Please check that you have a stable network connection to the endpoint so that the control panel access is active.

To renew your license:

  1. In the Licensing unit, click Download in Export hardware info:.

  2. Contact the TrueConf managers and provide the saved configuration file. In response, you will receive your license file.

  3. Choose it in the Upload license:.

In the Maintenance unit you also can:

  • Export/import TrueConf Group configuration and its address book, e.g., to transfer data between several endpoints

  • Upload the call history in JSON format (this can be useful when analyzing data using third-party utilities).

# Performance Diagnostics

To check the status of the endpoint subsystems and view operation log files, go to the Diagnostics section.

  1. Subsystems state section displays detailed statistics on TrueConf Group resource usage:

  2. CPUblock displays the endpoint CPU load graph in real time:

  3. System log block contains endpoint log files. Please provide them when contacting TrueConf technical support.

  4. In the Ping block, you can check whether a specific video conferencing server is available via IP and SIP/H.323 protocols. To that end, enter its IP address or DNS name (without specifying the protocol, e.g., video.company.com) in the Address field and click the Check button:

  5. Чтобы проверить маршрут прохождения пакетов до некоторого сервера или терминала, в блоке Traceroute укажите его IP-адрес или DNS-имя и нажмите кнопку Check.

  6. In the Network log unit you can record network traffic passing through the endpoint and analyze it using Wireshark (opens new window). Also, you should provide traffic recording files when contacting TrueConf technical support.