# Setting Up

This section shows how to set up TrueConf Group using the remote control. For more convenient administration and advanced features, we recommend using the control panel in the web interface.

# Before You Begin

Please note: turn off TrueConf Group before connecting any devices or equipment to it.

Connect the supplied equipment, screen, and network interface to TrueConf Group. In addition, you can connect a USB keyboard if you want to control the device this way. Then plug TrueConf Group to 110–240V grid with the power supply unit and turn it on by pressing the power button on the front panel.

Once you have turned on the endpoint for the first time, you need to configure your network connection parameters and control panel access.

# Setting the IP Address

To set the IP address, gateway and subnet mask for TrueConf Group, go to Configuration → Network → IPv4.

If your network has a DHCP network service, check the corresponding box to configure the connection automatically. Otherwise, configure the following parameters manually:

  • IP address
  • Mask
  • Gateway
  • Primary DNS
  • Secondary DNS
  • Interface settings: to fine-tune the network, you can disable Autonegotiate and set up Network speed and Duplex mode manually (half duplex or full duplex).

If your network uses IPv6, you can configure it in the Configuration → Network → IPv6.

If the network connection is successful, the endpoint IP address will be displayed at the top of the screen.

# Control Panel Access

To manage conferences remotely (using the web interface), go to Configuration → Network → HTTP, enable HTTP access, select a port, and set up authorization data.

Once this is complete, you can access the control panel at the address specified in the IP settings. The same address will be displayed at the top of the screen when working with the endpoint menu.

To configure HTTPS access permissions for the endpoint control panel, go to the corresponding section in the web interface.

# Language and Date

Language settings are available in Configuration → System.

This section also allows you to set date and time settings. This can be done manually, but TrueConf Group can connect to Internet time services and synchronize parameters via NTP. To that end, indicate the service address in the NTP Server field.

# Restricting Access to Settings

To restrict access to the endpoint settings for TrueConf Group users in the meeting room, you can set a password in Configuration → System → Settings password field.

Once the password has been entered, exit Configuration → System. The new access password will become active. To manage the settings, you need to enter this password using the remote control or connected keyboard, while you are in the main menu.

If you forgot the password to access the endpoint settings, you can change or reset it in the control panel.

Чтобы задать пароль для доступа к управлению TrueConf Group с помощью интерфейса командной строки, перейдите к параметру и введите желаемую комбинацию символов.

# Hardware Setup

Choose your device models from the sections below. If a device is not included in the standard configuration of TrueConf Group, its name will be displayed in square brackets in the list, e.g., [USB] CleverMic.

# Screens

TrueConf Group supports two monitors simultaneously connected using HDMI and DisplayPort. To configure these monitors, go to Configuration → Video → Display section.

If both screens are connected, choose the screen to display the main menu of the endpoint in the Primary display drop-down list.

При необходимости вы можете изменить разрешение основого и дополнительного мониторов с помощью соответствующих пунктов. Чтобы выбрать настройки рендеринга меню, используйте пункт UI rendering resolution. Эта настройка поможет решить возможные проблемы совместимости при подключении двух мониторов с разным разрешением.

In Secondary display content menu, choose what should be displayed on the additional screen:

  • Presentation: Shared content

  • Local video: Video feed from the webcam connected to the endpoint

  • Copy primary: Copy the feed from the primary screen.

Using Test video outputs function: show numbers 1 and 2 on the displays connected to the endpoint — for the main and additional screens respectively.

# Webcam

In Configuration → Video → Capture section, you can set the webcam settings:

  1. Choose a webcam in the Main device list.

  2. Чтобы изменить яркость, контрастность, насыщенность и прочие настройки захватываемого камерой видео, перейдите в раздел Main device. Обратите внимание, что в зависимости от используемой модели камеры не все из них будут иметь видимое влияние на картинку.

  3. Indicate Max. camera resolution to be used.

  4. Adaptive camera resolution will enable the endpoint to automatically adjust the camera feed quality.

  5. If you use a PTZ camera, choose a control protocol in PTZ control.

  6. If you control your camera via VISCA, indicate Camera address.

  7. In this section, you can choose a device for sharing content and its label in the video layout.

# Microphone

Go to Configuration → Audio → Audio inputs section.

In the Default input list, choose the interface used to connect the microphone. Say a few words, and if the equipment works correctly and is detected by the endpoint, Microphone level will change depending on the voice volume.

You can test your microphone in Configuration → Audio → Diagnostics. Click Start in Loopback test. Check the volume and playback quality of an audio signal from the endpoint speakers. If the volume parameters are not suitable, e.g., the volume is too low, adjust the microphone volume in Microphone gain and try to enable Microphone boost.

Using the microphone input gain along with the volume can cause noise or sound distortion. We recommend using this setting only if it is absolutely necessary.

To remove echo, return to Configuration → Audio → Audio inputs section and enable Noise suppression. If this does not help, use Microphone gain control, AEC, and AEC settings to achieve the best combination of settings. When using a USB speakerphone, echo and noise cancellation needs to be disabled, and it should be enabled when using an analog microphone or equivalent connected via a mini jack. When a speakerphone is used to capture sound, while the device connected via HDMI (e.g., TV or monitor speakers) is used for output purposes, the hardware echo canceller can't work, so you need to use a software one.

Audio settings (noise cancellation, echo cancellation, and volume) are saved for each device individually.

# Speakers

Go to Configuration → Audio → Audio outputs and choose a speaker in Default output.

To test sound playback, click Start in Speaker test. If the connection is successful, you will hear a short piece of music.

Check your speaker connection in Configuration → Audio → Diagnostics.

# Configuring Protocols

# H.323 Settings

The H.323 protocol can be configured in the Configuration → Network → H.323 section.

  1. Enable H.323 support.

  2. H.323 extension (E.164) and H.323 Alias in case of calls from devices within the gatekeeper without the need to indicate the TrueConf Group IP address (otherwise the system name will be used as a default value)

  3. В пункте H.235 encryption выберите, следует ли использовать шифрование по протоколу H.235:

    • Off – не используется;

    • Optional – использование шифрования предпочтительно, но необязательно, то есть если на стороне абонента оно отсутствует, то связь с ним будет установлена;

    • MandatoryTrueConf Group не будет соединяться с абонентами, у которых отсутсвует поддержка H.235.

4. If necessary, enable NAT traversal for H.460.18 and H.460.19.

5. Чтобы зарегистрировать терминал на внешнем H.323 гейткипере, перейдите в раздел Registration:

  • Choose Discover in Gatekeeper use: to find its address in the network or Manual to enter the address manually

  • укажите, следует ли использовать гейткипер для исходящих H.323 вызовов;

  • Address (in case of manual input)

  • User name and Password for authorization (if necessary)

# SIP Settings

To enable your endpoint to use the SIP protocol, configure it in the Configuration → Network → SIP section.

  1. Enable SIP support.

  2. If necessary, enable Spam protection. This feature is useful when the endpoint becomes available via SIP from outside the local network. In this case, it can be attacked by different types of malware that looks for poorly protected corporate IP PBX systems to forward traffic. These attacks are spam calls to the endpoint. When antispam protection is enabled, TrueConf Group software identifies such calls by their characteristic features and ignores them.

  3. Choose the protocol to stream content to be shared in the BFCP transport menu: UDP or TCP.

  4. If necessary, enable SRTP encryption.

  5. In the NAT traversal menu, you can set how to use ICE and TURN protocols and indicate the NAT server address and its authorization data.

  6. You can register TrueConf Group with the external SIP server in the Registration menu where you can indicate the registration data and transport protocol to be used.

# NAT Settings

Чтобы тонко настроить прохождение NAT, используйте раздел Configuration → Network → NAT:

  1. Укажите публичный (внешний) IP-адрес вашего TrueConf Group, например, WAN IP роутера, к которому он подключен.

  2. Настройте диапазоны RTP, H.245 и BFCP портов.

  3. Для удобства тут также представлены пункты для быстрого перехода к настройкам NAT для SIP и H.323.

При сбросе настроек TrueConf Group на заводские диапазоны портов примут стандартные для TrueConf Server значения по-умолчанию.

# RTP Settings

In Configuration → Network → RTP section, you can set:

  • Limited size of MTU data to be transmitted (RTP packet size excluding UDP and IP headers)

  • метод приоритезации трафика (QoS) и настройки меток QoS для аудио и видео.

# Sleep Mode

You can change the sleep mode settings. In this case, the endpoint reduces energy consumption and can receive incoming calls. During video calls, it wakes up from sleep mode and enables peripheral devices.

Чтобы TrueConf Group автоматически переходил в спящий режим, он не должен находиться в состоянии предпросмотра презентации, а на экране должно быть выбрано главное меню.

You can change settings in Configuration → Powersave section:

  1. Choose the time period before the endpoint goes into sleep mode.

  2. Укажите действие кнопки питания пульта управления: перевод терминала в спящий режим или же его выключение.

  3. Выберите, должен ли TrueConf Group при переходе в спящий режим переводить в него и подключенные дисплеи при поддержке такого режима с их стороны.

  4. Indicate if the sleep mode should:

    • Turn off monitors and cameras

    • Put the camera into sleep mode (if supported by the manufacturer)

При автоматическом переходе в спящий режим на главном экране терминала в течение первых 10 минут будут отображаться часы.

# Getting Started for Video Conferences

# General video settings

In Configuration → Video → Streams section, you can:

  1. Limit the video bitrate.

  2. Track the bandwidth load balancing.

  3. Set adaptive video quality control depending on the channel bandwidth.

  4. Automatically recover lost packets.

  5. Set coding quality for the main and additional streams: depending on the selected profile, you can adjust frame rate and image resolution.

  6. Set the percentage of the channel bandwidth for additional streams (for content streaming).

# Настройки раскладок

Чтобы настроить параметры формирования раскладки, перейдите в раздел Configuration → Video → Layout, где вы сможете:

  • Use Show local video: to choose whether you will see your selfview during a call.

  • Enable the display of the volume indicator in each video window.

  • Choose the video scaling mode on the screen:

    • Scale to fit: scale the displayed layout while keeping proportions intact to make sure the video feed fits the screen

    • Crop to fill: display the layout so that the feed on the screen is aligned vertically

  • включить режим раскладки с перекрытием, при котором одно из видеоокон разворачивается на весь экран конференции, а слоты других участников размещаются поверх него. А ниже – настроить процент перекрытия.

Схемы раскладок, которые формируются на TrueConf Group, смотрите в разделе "Управление раскладками".

# Stream Settings

In the Configuration → Call section, you can configure the following general video call settings:

  1. Caption displayed in the video window of the endpoint.

  2. Call queue.

  3. The order of protocols used when making calls.

  4. Permission to remotely control the camera connected to TrueConf Group.

  5. Using H.239/BFCP stream to share content.

  6. Sharing slides with a button or upon connecting to the source.

  7. Трансляцию сеанса связи по протоколу NDI в локальную сеть путём включения параметра .

To configure specific settings for receiving incoming calls, go to Configuration → Call → Answer settings. You can:

  1. Configure the settings for receiving the first incoming call and all further calls (if MCU is used): Auto, Ask, or Do not disturb to automatically decline the call.

  2. Приём вызовов только от контактов из адресной книги.

  3. Mute the microphone and disable the camera during incoming calls.

  4. Block incoming SIP calls.

  5. Block all incoming calls if the endpoint is recording or streaming.

# Enabling MCU Mode

By default, TrueConf Group operates in point-to-point mode. During the video call, both participants can see and hear each other. If another user calls the endpoint during the video call, this user will not be able to join the call; instead, a notification that the device is busy will be displayed.

On the customer’s request, the endpoint can be equipped with a built-in MCU server. When TrueConf Group operates in this mode, the video call can be escalated in a group video conference. In this case, users who are calling the endpoint automatically join the meeting (if the number of external connections does not exceed the MCU license).

Take the following steps to enable this feature:

  1. Go to the Configuration → Call → MCU settings section.

  2. In MCU support, choose On.

  3. Настройте Answer mode: Auto, Ask или Do not disturb.

  4. Indicate Mixing mode for video streams:

    • All on screen: All conference attendees can see and hear each other

    • Video lecture: Attendees can see and hear only the moderator (the endpoint in this case)

    • Voice activated: All on screen conference layout, the active speaker is displayed in the main video window.

4. If necessary, enable the display of the volume indicator in each video window.

5. If you do not want to create a separate window for slides or content shared by meeting attendees, enable Reject incoming presentation.

# Codecs

Learn more about all codecs supported by the endpoint in the Supported protocols and codecs section.

Go to Configuration → Video → Codecs and enable only those video codecs which are supported by all conference devices.

Repeat this process for audio codecs in the Configuration → Audio → Codecs section.

G.711 audio codec cannot be disabled.

# Content Preparation

Go to the Configuration → Video → Capture section and choose a device or file that you want to share in a separate video window during a conference or call in the Presentation device. After that, you will see a new video window with a preview of selected content on the endpoint’s screen.

You can use TrueConf Group to:

  • With TrueConf Group, you can share content from the devices connected using an HDMI cable (unavailable in certain configurations).

  • демонстрацию с USB-накопителей файлов в форматах PDF, PNG, JPG, TIFF;

  • показ контента со второй подключенной к терминалу веб-камеры. Например, если для передачи видео из переговорной используется PTZ-камера, а для захвата контента вы подключили ещё и документ-камеру.

Read more about content sharing in the Endpoint Operation.

# Stream Settings

To make your conference available for larger audiences, you don’t need to add them as attendees. TrueConf Group allows you to set up conference streaming to third-party services using RTMP, SAP, MPEG-TS protocols.

  1. Go to the Configuration → Recording and streaming section.

  2. You can configure RTMP streaming in RTMP stream and set the necessary parameters: server address, RTMP application, stream name/key, login, and password.

  3. Streaming via MPEG-TS and SAP protocols can be configured in the Broadcast menu. You will be able to indicate the address and port for each of the protocols.

# Recording

To enable conference recording, use the Configuration → Recording and streaming → Record to disk section. Moreover, there you can check available disk space and use buttons to set up automatic recording.

If you enable Cycle recording, new conference videos will be recorded and saved to replace the oldest recordings when the device runs out of free disc space. Recording will be permanent, and you will not need to worry about how much disk space is left.

By enabling Auto start, you can automatically start video call recording when it launches. Accordingly, Auto stop automatically stops recording when the call ends.

In the Configuration → Recording and streaming → Layout configuration menu, you can configure the following additional settings:

  1. Recording layout: All video windows according to the selected layout, only incoming video streams, only endpoint camera feed, or voice activated layout.

  2. Content recording: Disabled, content displayed in a separate window, or content displayed in full screen instead of all video windows.

  3. Video resolution in the recording.

# Assigning PTZ Camera Presets

You can set typical PTZ camera presets to enable users to switch between them during a call by pressing one button. To that end:

  1. Go to the upper menu.

  2. Press the back button on the remote control to hide the menu. After that, you will be able to control the camera using the arrows in the center of the remote control and zoom buttons.

  3. Set the desired camera position.

  4. Press the /group/media/buttons/menu/en.png button on the remote control and choose Assign camera position in the pop-up menu.

  5. Press any number on the numeric keypad. The current position will be fixed under the corresponding number. Repeat the process for all the positions you need.

Learn more about how to use saved presets in the Endpoint Operation section.

# Contact List


TrueConf Group allows you to use LDAP Н.350 directory service compatible with Polycom.

You can configure integration with the LDAP server in the Configuration → Network → LDAP section.

Для применения изменений нажмите Update address book.

# Address Book

The contact list can be configured in the Address book section. Read more about the address book in the Endpoint Operation section.