TrueConf Group Manager

This section shows how to set up TrueConf Group using the remote control. To enjoy more convenient administration and advanced features, we recommend using the control panel in the web interface.

Before You Begin


Turn off equipment before connecting it to TrueConf Group.

Connect the supplied equipment, display, and network interface to the endpoint system unit. In addition, you can connect a USB keyboard if you want to control the device this way. Then connect TrueConf Group to 110–240V grid using the power supply unit and turn it on by pressing the power button on the front panel.

Once you have turned on the endpoint for the first time, you need to configure your network connection parameters and control panel access.

Setting an IP Address

To set an IP address, gateway and subnet mask for the endpoint, go to Configuration → Network → IPv4.

If your network has a DHCP network service, check the corresponding box to configure the connection automatically. Otherwise, configure the following parameters manually:

  • IP address
  • Mask
  • Gateway
  • Primary DNS
  • Secondary DNS
  • Interface settings: To fine-tune the network, you can disable Autonegotiate and set up Network speed and Duplex mode manually (half duplex or full duplex).

If your network uses IPv6, you can configure it in Configuration → Network → IPv6.

If the network connection is successful, TrueConf Group IP address will be displayed at the top of the screen.

Control Panel Access

To manage conferences remotely (using the web interface), go to Configuration → Network → HTTP, enable HTTP access, select a port, and set up authorization data.

Once this is complete, you can access the control panel at the address specified in IP settings. The same address will be displayed at the top of the screen when working with the endpoint menu.

Language and Date Settings

Language settings are available in Configuration → System.

This section also allows you to set date and time settings. This can be done manually, but TrueConf Group can connect to Internet time services and synchronize parameters via NTP. To that end, indicate the service address in NTP Server field.

Restricting Access to Settings

To restrict access to endpoint settings for TrueConf Group users in the meeting room, you can set a password in Configuration → System → Settings password field.

Once the password has been entered, exit Configuration → System. The main menu will be displayed on the endpoint screen without Configuration, and the new access password will become active. To manage the settings, you now need to type this password using the remote control or connected keyboard, while you are in the main menu.


If you have forgotten the password to access the endpoint settings, you can change or reset it in the control panel.

Hardware Setup

Choose your device models from the below sections. If a device is not included in the standard configuration of TrueConf Group, its name will be displayed with a mark in square brackets in the list, e.g., [USB] CleverMic.


TrueConf Group supports two monitors simultaneously connected using HDMI and DisplayPort. To configure these monitors, go to Configuration → Video → Output devices section.

If both monitors are connected, choose the monitor to display the main menu of the endpoint in the drop-down list Main menu on:.

Use Show local video: to choose whether you will see your selfview during a call.

In Secondary display content menu, choose what should be displayed on the additional monitor:

  • Presentation: Shared content

  • Local video: Video feed from the webcam connected to the endpoint

  • Copy primary: Copy the feed from the primary monitor


In Configuration → Video → Input devices section, you can set the webcam settings:

  1. Choose a webcam in Main device list.

  2. Indicate Max. camera resolution to be used.

  3. If you use a PTZ camera, choose a control protocol in PTZ control.

  4. If you control your camera via VISCA, indicate VISCA address.


Go to Configuration → Audio → Input device section.

In Default input list, choose the interface used to connect the microphone. Say a few words, and if equipment is operational and recognized by the endpoint, Microphone level will change depending on the voice volume.

You can test your microphone in Configuration → Audio → Diagnostics. Click Start in Loopback test. Check the volume and playback quality of an audio signal from the endpoint speakers. If the volume parameters are not suitable, e.g., the volume is too low, adjust the microphone volume in Microphone gain and try to enable Microphone boost.


Using the microphone input gain along with the volume can cause noise or sound distortion. We recommend using this setting only if it is absolutely necessary.

To remove echo, return to Configuration → Audio → Input device section and enable Noise suppression. If this does not help, use Microphone gain control, AEC, and AEC settings to achieve the best combination of settings. When using a USB speakerphone, echo and noise cancellation needs to be disabled, and it should be enabled when using an analog microphone or equivalent connected via a mini jack. When a speakerphone is used to capture sound, and a device connected via HDMI, e.g., TV or monitor speakers, is used for output purposes, a hardware echo canceller can't work, as you need to use a software one.

Audio settings (noise cancellation, echo cancellation, and volume) are saved for each device individually.


Go to Configuration → Audio → Output device and choose a speaker in Default output.

To test sound playback, click Start in Speaker test. If connection is successful, you should hear a short piece of music.


Check your speaker connection in Configuration → Audio → Diagnostics.

Configuring Protocols

H.323 Settings

The H.323 protocol can be configured in Configuration → Network → H.323 section.

  1. Enable H.323 support.

  2. In necessary, enable NAT traversal for H.460.18 and H.460.18.

  3. To register the endpoint with an external H.323 gatekeeper, choose Discover in Gatekeeper use: to find its address in the network or Manual to enter the address manually and indicate:

    • H.323 extension (E.164) and H.323 Alias in case of calls from devices within the gatekeeper without the need to indicate the endpoint IP address (otherwise the system name will be used as the default value)

    • Gatekeeper address (in case of manual input)

    • Gatekeeper username and Gatekeeper password for authorization (if necessary)

SIP Settings

To enable your endpoint to use the SIP protocol, configure it in Configuration → Network → SIP section.

  1. Enable SIP support.

  2. If necessary, enable Spam protection. This feature is useful when the endpoint becomes available via SIP from outside the local network. In this case, it can be attacked by different types of malware that looks for poorly protected corporate IP PBX systems to forward traffic. These attacks are spam calls to the endpoint. When antispam protection is enabled, TrueConf Group software identifies such calls by their characteristic features and ignores them.

  3. Choose the protocol to stream content to be shared in BFCP transport menu: UDP or TCP.

  4. If necessary, enable SRTP encryption.

  5. In NAT traversal menu, you can set how to use ICE and TURN protocols and indicate the NAT server address and its authorization data.

  6. You can register the endpoint with the external SIP server in Registration menu where you can indicate the registration data and transport protocol to be used.

RTP Settings

In Configuration → Network → RTP section, you can set:

  • Limited size of MTU data to be transmitted (RTP packet size excluding UDP and IP headers)

  • QoS DSCP marking on all traffic types

Sleep Mode

You can change the sleep mode settings. In this case, the endpoint reduces energy consumption and can take incoming calls. In case of a video call, it wakes up from sleep mode and turn on the peripheral equipment.

You can change settings in Configuration → Powersave section:

  1. Choose the length of time before the endpoint goes into sleep mode.

  2. Indicate if this should:

    • Turn off monitors and cameras

    • Put the camera into sleep mode (if supported by the manufacturer)

Preparing for Conferences

MCU Function Activation

By default, TrueConf Group operates in point-to-point mode when the video call is made in full-duplex mode that allows two parties to see and hear each other simultaneously. If another user calls the endpoint during the ongoing session, he/she will not be able to join and will see a message that the device is busy.

At the customer's request, the endpoint can be equipped with an embedded MCU server. When TrueConf Group operates in this mode, the video call is put into group conference mode. In this case, users who are calling the endpoint automatically join an ongoing conference (according to the number of external connections allowed by the license).

Take the following steps to enable this feature:

  1. Go to Configuration → Call → MCU settings section.

  2. In MCU support, choose On.

  3. Indicate Mixing mode for video streams:

    • Symmetric: All conference attendees see and hear each other

    • Video lecture: Attendees who joined the conference see and hear only the host represented by the endpoint

    • Voice activated: All attendees have a layout as in a symmetric conference, but a speaker will be displayed in the priority video window.

4. If necessary, enable the display of the volume indicator in each video window.

5. If you do not want a layout to automatically create a new video window for a presentation or desktop being shared by attendees, enable Reject incoming presentation.


Learn more about all codecs supported by the endpoint in Supported Codecs and Protocols section.

Go to Configuration → Video → Codecs and leave only those video codecs enabled which are supported by all conference devices.

Repeat the process for audio codecs in Configuration → Audio → Codecs section.


You can't disable G.711 audio codec.

Content Preparation

Go to Configuration → Video → Input device section and choose a device or file that you want to share in a separate video window during a conference or call in Content. After that, you will a new video window with a preview of selected content on the endpoint screen.

With TrueConf Group, you can transfer content from devices connected using an HDMI cable (unavailable in certain configurations) share files from flash drives in PDF, XPS, EPUB, CBZ, HTML, JPEG, TIFF formats.

Read more about content sharing in Working with TrueConf Group.

Stream Settings

To enable many people to watch your conference, there is no need to add them as attendees. TrueConf Group allows you to set up conference streaming to corresponding services using RTMP, SAP, MPEG-TS protocols.

You can configure RTMP streaming in Configuration → Streaming and set the necessary parameters: server address, RTMP application, stream name/key, login, and password.

Streaming via MPEG-TS and SAP protocols can be configured in Configuration → Broadcast menu. You will be able to indicate the address and port for each of the protocols.


To enable conference recording, use Configuration → Recording section. Moreover, there you will be able to check free disk space and use buttons to set up automatic recording.

If you enable Cycle recording, new conference videos will be recorded and saved to replace the oldest recordings when the device runs out of free disc space. Recording will be continuous, and you will not need to worry about how much disk space is left.

Assigning PTZ Camera Presets

You can set typical PTZ camera presets to enable users to switch between them during a call by pressing one button. To that end:

  1. Go to the topmost menu level.

  2. Press Back on the remote control to hide the menu. After that, you will be able to control the camera using the arrows in the center of the remote control and zoom buttons.

  3. Press Assign on the remote control. You will see the message Near-end camera indicating that the endpoint is put into preset assigning mode.

  4. Choose the desired camera position and press any number on the numeric keypad. The current position will be fixed under the corresponding number. Repeat the process for all the positions you need.


Learn more about how to use saved presets in Working with TrueConf Group.

Contact List


TrueConf Group allows you to use LDAP Н.350 directory service compatible with Polycom.

You can configure integration with the LDAP server in Configuration → LDAP section.

Address Book

The contact list can be configured in Address book section. Read more about the address book in Working with TrueConf Group".