Working with the endpoint

Outside a video session, the endpoint can have one of the following statuses:

Any incoming video call disables this status of the endpoint.

How to call another endpoint/device

Note

It is convenient to use the address book to call frequently used numbers.

  1. In the main menu choose Dial (or press the button on the remote control).

  2. Enter the address of the device you want to call and choose the call protocol (SIP or H.323) in the list on the left.

  3. Press Dial on the screen or on the remote control.

Then you can call the same device using the call history.

Call a user or TrueConf conference

To call a TrueConf Server user, use one of the following formats:

  • <TrueConf_ID>@<server>

  • <TrueConf_ID>@<server>:<port>

where:

  • <TrueConf_ID>: User's TrueConf ID

  • <server>: server IP address or name that you need to call

  • <port>: Connection port (if it differs from standard 5060 for SIP and1720 for H.323). Read more about SIP/H.323 connection settings on TrueConf Server in documentation.

For example:

james78@video.company.com

james78@video.company.com:5070

To join to a video conference on TrueConf Server, use a call string in one of the following formats:

  • 00<Conference_ID>@<server>

  • 00<Conference_ID>@<server>:<port>

  • <Conference_ID>@<server>

  • <Conference_ID>@<server>:<port>

, where:

  • <Conference_ID>: Conference ID

  • <server>: Server IP address or name

  • <port>: Connection port (if different from the standard one)

For example:

001949195144@video.company.com

001949195144@video.company.com:1730

\c\1949195144@video.company.com

\c\1949195144@video.company.com:1730

If necessary, you can explicitly specify the call protocol (SIP or H.323) to the left of the address input field.

Viewing Call Information

You can view technical data right during a video call. To that end, press Infoon the remote control. At the bottom of the screen, you will see a list of your ongoing call parameters:

  • User's address

  • Used codecs

  • Video resolution and speed

  • Call duration

How to Set up a Group Conference

Tip

Make sure multipoint connections are enabled for the endpoint. This feature is available only with the MCU module built in the endpoint.

To set up a conference, you need to call any user following the above instructions and then add all the others one by one.

Adding users during a session

Note

Learn how to add users to a conference using the control panel in Calling Users and Address Book section.

By indicating the call string:

  1. Press the following button on the remote control: OK.

  2. Choose Add participant.

  3. In the window that opens, enter the user's address.

  4. To the left of the address input field, you can explicitly specify the connection protocol: SIP or H.323.

  5. If necessary, limit connection speed for this user.

  6. Press Dial

Using the address book:

  1. Press the following button on the remote control: Contacts.

  2. In the contact list that opens, use navigation buttons on the remote control to choose the required user and press OK or Dial.

Call history:

  1. Press History on the remote control.

  2. Choose the required user and press OK or Dial.

Connection Data

Connection data on each user can be viewed in the web interface.

Layout Management

During a point-to-point call

In video call mode, a TrueConf Group user receives only one video window with the endpoint camera image. Both video windows are displayed to the endpoint screen by default, but you can disallow displaying your own image using Selfview. Then TrueConf Group screen will display only the second user's image.

With selfview enabled, you can switch layouts using Layout button on the remote control. You can use the following schemes where the video window of a user who joins a call is highlighted in turquoise:

/group/media/layouts_call/en.png

During a group conference

During a conference video window layouts are formed depending on the chosen mode of video stream mixing when setting up MCU functions:

  • Symmetric: All video streams from users and endpoint are included in the layout

  • Video lecture: All users receive video and audio signals only from the endpoint that acts as the only conference host while all video windows are displayed in the endpoint

  • Voice activated: All video streams from users and endpoint are included in the layout, but only the speaker will be displayed in the priority video window

In case of symmetric conference and voice activation modes, you can choose one of the following layout types where the priority video window is highlighted in turquoise:

/group/media/layouts/en.png

The priority video window can be set using one of the following methods:

  • For the first called user when creating a conference in the endpoint

  • For the first connected user in case of an incoming call

  • Manually in the control panel during a conference

You can switch layouts by using Layout](../interface/#remote-layout) button on the remote control or in Conference control section in the control panel.. When it is changed, the participant's name is displayed at the bottom of each video window for a few seconds.

To enable/disable the display of local video (video feed from the camera used by the endpoint) in the layout created for the endpoint, press Selfview button on the remote control. In this case, it will continue to be present in the layout shown to the rest of users.

If you want to take the image from the endpoint out of all layouts, press Video button on the remote control.

During a conference

To display technical information about an ongoing video session, press Info button on the remote control.

PTZ Camera Control

Camera connected to the endpoint

During a call, press Far End button or Presets](../interface/#remote-apply-preset) button on the remote control twice in order to switch control to your own PTZ camera (you will see Near-end camera message at the top of the screen). Then you can control the camera by using the arrows in the center of the remote control and zoom buttons.

Tip

To control a PTZ camera, you need to connect it to the endpoint using an RS-232 cable.

To use saved camera positions during a video session, do the following:

  1. Switch to controlling your camera using Far End or Presets buttons on the remote control.

  2. Switch between presets by pressing their numbers on the numeric keypad.

Note

Read about how to set numbered PTZ camera presets in Setting up TrueConf Group section.

Other user's camera

Use Far End button on the remote control to switch to the other user's camera (the message Far-end camera & DTMF will appear at the top of the screen). After that, you can control it like your own.

Saving presets is unavailable to far-end PTZ cameras.

Note

To control other users' PTZ cameras using the control panel, go to Conference control → Participants.

Content Sharing

To share content during a [video call](# how-to-call) or conference:

  1. Choose a content capture device using Menu button on the remote control. You can choose it in settings as well before the conference.

  2. When choosing to play a file from a USB drive, you will see a window with its contents opening where you can choose the desired file using the navigation buttons.

  3. A new video window with a preview of chosen content will appear on the endpoint screen.

  4. To start streaming, press Share button on the remote control. All connected users will see your shared content in a separate video window.

  5. When sharing, use the following buttons on the remote control:

Note

You can share content using the control panel in Conference control section.

Recording

To start recording an ongoing conference, press Rec button on the remote control. In this case, /group/media/rec_start/en.png icon will be displayed at the bottom of the endpoint screen. To stop recording, press Rec button again.

How to Use Saved Addresses

Address Book

In the main menu choose Address book. A list of addresses will open.

To call a user, choose him/her and press OK or Dial on the remote control. If there are many users in the list, start typing the username you need at the top, and the list will be automatically filtered.

To edit a saved contact, press Call history opposite its name. You will see a user's personal card opening where you can change his/her name, SIP, H.323, and email addresses.

To add users or clear the entire list of addresses, use the corresponding buttons below the search field.

Note

You can transfer address books between endpoints using import/export in the web interface.

Call History

In the main menu choose Call history. You will see a list of made calls and the following information:

  • Username

  • Call direction: Incoming > or outgoing <

  • Time for today's calls and date for earlier calls

To call a user, choose him/her in the list and press OK or Dial.

When switching to each line in the list, you will see additional information:

  • User's address and communication protocol

  • Complete call date and time

  • Call duration

You can add a user from the history to the address book by pressing Add button and then filling in additional fields.