TrueConf Server Security Admin permissions

To enable limited access to the TrueConf Server control panel, a local TrueConf Server Security Admin user group is automatically added to your OS during the TrueConf Server installation process. TrueConf Server administrator can add to this group the Windows accounts of those admins who should not be allowed to access server settings. Security admins only have the permissions to view:

How to add TrueConf Server Security Admin administrator to Windows

To create a new local Windows account with necessary rights:

  1. Go to the Local Users and Groups section. To do this, press the Win+R key combination and execute the lusrmgr.msc command in the appeared window.

  2. Right-click on the Users list and select New User....

  3. Fill in the required fields and configure the password change settings.


4. Go to the Users list.

5. Right click on the created account and select Properties.

6. Click Add... on the Member Of tab.

7. Enter TrueConf Server Security Admin as the name of the selected object and click OK.


The user accounts imported from Active Directory/LDAP can also be added to the local TrueConf Server Security Admin group.

Further instructions are intended for TrueConf Server administrators whose accounts are added to this user group of your OS.

How to enter TrueConf Server control panel

  1. Open the TrueConf Server guest page. Please contact your server administrator to obtain your guest page URL.

  2. Click the Administrator login button at the bottom of the page.

  3. Enter your username and password and click Enter.

Server status

Current status of your TrueConf Server performance is displayed in the upper right corner of the control panel. It shows server status and registration information.

When TrueConf Server operates in the standard mode, running, registered status is displayed. If there are any issues when running or registering TrueConf Server, you will see the corresponding red message. In this case you should contact your server administrator or submit a ticket to our technical support.

Configuring preferences

By clicking on System → Preferences... section in the upper right corner, you can configure the following settings for your account:

  1. Language displayed in the TrueConf Server control panel.

  2. Time zone. This setting affects the event time specified in all reports.

  3. Settings for exporting logged data to a csv file: encoding and field delimiter.

Server log

To open detailed logs about TrueConf Server operation, go to the System → Server log section. It stores events and errors related to the launch of server services, connection to the registration server, license activation, etc.

You can save the log to a txt file using the /server/media/security_admin/save_logs_button/en.png button. TrueConf Server logs are the best resource for determining the root cause of the problem, which is why we recommend sending the txt file to our technical support when submitting tickets.

Access settings

To view information about about TrueConf Server control panel access settings, proceed to Web → Security section:

  1. Windows users who have full access to the control panel.

  2. If this option is enabled, the user does not need to be authorized to perform administration when accessing the server from the following IP addresses.

  3. This option means that administrative access to TrueConf Server control panel is limited only to the IP addresses specified in the list.

Security Admins are not allowed to change the settings described above; only TrueConf Server admins with full access rights can manage these settings.


The Reports section contains all the event logs related to changing server settings, connecting to it, as well as holding video calls and meetings on it.

All reports are tabular data where the time of each event is displayed according to the time zone selected in preferences.

Fields for data filtering are displayed above all tables except for information about connections to the server. You can also save any report in csv format except for the conference recording and endpoint lists by pressing the /server/media/security_admin/save_report/en.png button.

Clicking on any column in the table will sort the rows by that column in descending or ascending order. The current sorting direction will be marked with an arrow next to the column name.

Below you will find a brief description of the reports. You can learn more about TrueConf Server logs in the administrator guide.


In the Events section you can view the history of changes of the TrueConf Server users statuses. If you select an event in the table, detailed information will be displayed on the right side of the page.

Call history

To display the list of previous and ongoing video calls and conferences, go to the Call History section.

Here you can view information about each video conferencing session: session ID, start and end time, duration, number of participants, TrueConf ID of the owner, conferencing mode, as well as meeting ID.

Click on the session ID to open the list of invited participants in a new tab. Press the /server/media/security_admin/chat_button/en.png button to open chat history.

Chat messages

The Chat Messages section displays the history of all messages between TrueConf Server users, including group chat history.

Configuration changes

To open TrueConf Server configuration history, go to the Configuration Changes section. When the server administrator creates/deletes/edits group conferences, all changes are also displayed in this section.

Conference Recordings

In the Conference Recordings section, you can view the list of video recordings stored on the server with detailed information about each of them.

To download or delete a recording file, use /server/media/security_admin/download_record/en.png and /server/media/security_admin/delete_record/en.png buttons respectively.

After deleting a file, information about the corresponding meeting remains in the recordings table.


To view the details of connections to your TrueConf Server instance, go to the Endpoints section. There you can see information about all connections to the server using client applications or via a browser using WebRTC technology.

To learn more about the connection selected, click on the corresponding line.