# Calls

# How to call TrueConf users

To call a TrueConf user, you can use one of the options described below.

# From the search field

Try search in TrueConf application. Enter the user's name or ID in the search box and click the Call button /client/media/gui/call_button/en.png.

# From the context menu

You can make a call by selecting the Call option in the user's context menu.


# From the address book

Select a user and click the call button /client/media/gui/call_button/en.png in the pop-up panel.


# How to make phone calls

You can call a phone number by using the dialer or the search field in the address book.

# From the address book search field

Enter a phone number in the international format in the search field. Next, click the Call button in the menu that appears below. For example, you can dial +18338783263 to call TrueConf sales department.


You can also call extension numbers connected to your PBX.

For example, if a user has a 910 extension number, enter the string in #tel:910 format in the search field of your address book to make a call.


# From the dialer

You can call a phone number from TrueConf client applications for Windows, Linux, macOS or Android by using the dialer. In the dialer window you can also view the list of the users whose phone numbers are added on TrueConf Server.

In TrueConf client application, you can access the dialer by clicking on the button located on the top panel: /client/media/gui/dialer_button/en.png.


# How to call SIP/H.323 and RTSP endpoints

To call third-party video conferencing endpoints or servers, enter the call string in the format corresponding to the user or device you are calling. When entering the address, you can see a new darkened interactive string next to the filtered list of the address book contacts.


Supported devices and call string formats:

You can send DTMF commands to DTMF-compatible devices in RTP EVENT (opens new window) and SIP INFO (opens new window) modes. To learn more about DTMF commands, please read the documentation provided by the manufacturer for your device.

To test DTMF signaling, you can use Public SIP URI of The Test Call (opens new window) website: #sip:thetestcall@getonsip.com. As DTMF commands are sent, the robot reads out the digits you've entered.