Getting started with TrueConf Room

Installing and configuring TrueConf Server

Any video conferencing system includes not only client applications, but also a video conferencing server that facilitates data exchange between these applications. So you should create the server side of the system before setting up TrueConf Room.

TrueConf Online cloud service or TrueConf Server/TrueConf Server Free can be used as a video conferencing server for TrueConf Room.

All TrueConf Server instances are based on SVC (scalable video coding) architecture, enabling efficient transcoding of video between different devices.

Your video meetings can be joined not only from conference rooms, but also from PCs and mobile devices.

TrueConf Server also has a built-in multigateway allowing to connect video conferencing endpoints or IP cameras to your video meetings via SIP, H.323, or RTSP protocols.

If you are going to use TrueConf Online, you only need to sign up on our website and then use your account information to log in.

The following content of this section applies only to corporate TrueConf Server licences.

Take the following steps to get started with TrueConf Server:

  1. Download TrueConf Server or TrueConf Server Free. Learn more about the benefits of the premium version on our website.

  2. Install and launch the server by following the instructions on our website.

  3. Create an account for each meeting room. If you are planning to connect participants' personal devices (PCs, smartphones) to conferences or show content during a conference, you should create an account for each of these devices. The number of accounts is unlimited.

  4. Test connection to the server by connecting to it from a client application. If you want the server and TrueConf Room to be in different local networks or communicate via the Internet using a router or NAT, configure appropriate addressing in the server local network and test connection to the server from outside the network.

Setting up gateways

You can configure gateway settings in the SIP Gateway and H.323 Gateway sections of the TrueConf Server control panel (not to be confused with the TrueConf Room control panel). You can find the setup details in the TrueConf Server documentation or in the articles in our knowledge base:

The number of simultaneous connections via SIP, H.323 and RTSP gateways is limited and depends on your license. More details are available in the TrueConf Server documentation.

Launching TrueConf Room

Once TrueConf Room has been launched, the main screen will fill the entire desktop, overlaying other applications.

If TrueConf Room is installed on a PC with multiple monitor setup, you can move the main screen to one of the connected monitors. To do it, right-click the program icon in the taskbar and select the monitor in the Display menu item.


To close and minimize the screen, use the standard Windows keyboard shortcuts.

When the main screen is closed, the TrueConf Room control panel also stops functioning.

Logging in to the control panel

Please, use one of the following methods to access the TrueConf Room control panel from your device:

  • a QR code. Use the camera on your smartphone or table to scan a QR code. It contains an encoded link for accessing the control panel. Follow the link.

  • a web browser. There is a link next to the QR code. Enter the link in your web browser to access the control panel.


The second method is useful for laptops and mobile devices which cannot decode QR codes. This method is also helpful if connection details are not displayed.


When TrueConf Room is launched for the first time, the control panel can be accessed from the authorization page.

  1. Click Change server in the right bottom corner of the authorization page.

  2. Network settings page will be opened.

  3. Select the type of a video conferencing server, and if it is a TrueConf Server instance, enter its IP address or FQDN.

  4. Click Connect.

  5. Make sure that Connected to... is displayed next to the server network settings. If the connection attempt fails and Not connected status is displayed, please contact your system administrator.

  6. Go back to the authorization page by clicking the arrow icon in the upper-left corner.

  7. Enter the TrueConf ID created for the room on your TrueConf Server or in TrueConf Online and the password.